Forum Discussion
Presence based routing & Busy on Busy on Call Queues
Hi, Has any one experience with using Presence Based Routing for call queues? We've setup round-robin call-queues, but the presence based routing doesn't switch on, so if users are busy etc... it...
Thanks, yes, that's what we're seeing but even when the user is in a call then they will still get the new call ringing, so really it's ignoring all presence states of the user and forcing the client to ring.
Open a case with Microsoft Support to check with the Behavior. For the users who are already in call the call should be skipped atleast. Could be a Bug in the Microsoft Call Queue.
With Regards,
Satish U
- Will do, thanks.
sp-jmglade did anything ever come of opening that ticket? We're having the same issue after moving over to Teams.
