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KeenanTrueKP's avatar
KeenanTrueKP
Copper Contributor
Apr 03, 2020
Solved

Pixelated Distortion on Mac Teams Client

I'm getting intermittent display pixelation/distortion in the Teams client on Mac. When this happens the pixelation (see screen shot) occurs every time I navigate away and then return to the Teams window. The pixelation usually resolves itself in about 15 seconds after returning to the Teams window.

 

A reboot of the Mac will often resolve the issue longer term (1-2 days) before it comes back.

 

Anyone else seeing anything like this? I'm guessing it could be a display driver or maybe a third party conflict? Any ideas?

 

 

21 Replies

  • mneau's avatar
    mneau
    Copper Contributor

    KeenanTrueKP 

     

    I am having the exact same problem with the exception that when it clears, 15 seconds later or if I switch to another tab, it comes back!

    I tried to change resolution and uninstalled/reinstalled Teams with no change.

    • AaronJNewman's avatar
      AaronJNewman
      Copper Contributor

      I am having this problem as well. I re-installed Teams to no avail. I also went into the Library folder in my account and deleted all the config files related to Teams, but this didn't help. This is on Mac OS 10.15.4 with the installer available from teams.microsoft.com on April 17, 2020. The problem started today - I used Teams yesterday with no problems. 

       

      This is pretty terrible for what has become mission-critical software!!!

       

       

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