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Phone Audio option at "join now" screen not showing dial in info
Hello, everyone. When folks in our organization are at the "choose your audio and video settings for.." screen when joining a Teams Meeting in the desktop app, there are three "other join options...
- Sounds odd, I don't know a standard policy setting that would effect that. I'd suggest getting a support request started. I found this comment on a uservoice about the issue
"At my organization, we see the Info pane most of the time, except for meeting series where the Conference ID is completely broken. In these cases the info pane icon is grayed out, and we see the "Info pane is disabled by policies" message. For us, we have seen this but only when there is an issue with the conference info-- something broke on the Microsoft side where we cannot connect to the conference ID. It had nothing to do with policies as we've set things up correctly and they work most of the time. For this specific 'broken conference ID' issue, the only resolution is to cancel the Teams meeting and generate a brand new one."
Seems it could be same issue with broken conference ID, I'd contact support and see if they might have something that can fix you up.
Collin_Bourgeois_TS I am also having the same issue. When we select the audio via phone option it does not show when we enter the meeting and the info pane is disabled for some reason. Ive re-enabled the dial out function to see if it makes a difference but im sure it will take several hours to activate.
- Following up on this. After re-enabling the dial out function the info pane and audio option when joining the meeting now work. Problem is we dont want people to be using this function any recommendation on how to limit this or fix it.