Forum Discussion
Phone Audio option at "join now" screen not showing dial in info
- Sounds odd, I don't know a standard policy setting that would effect that. I'd suggest getting a support request started. I found this comment on a uservoice about the issue
"At my organization, we see the Info pane most of the time, except for meeting series where the Conference ID is completely broken. In these cases the info pane icon is grayed out, and we see the "Info pane is disabled by policies" message. For us, we have seen this but only when there is an issue with the conference info-- something broke on the Microsoft side where we cannot connect to the conference ID. It had nothing to do with policies as we've set things up correctly and they work most of the time. For this specific 'broken conference ID' issue, the only resolution is to cancel the Teams meeting and generate a brand new one."
Seems it could be same issue with broken conference ID, I'd contact support and see if they might have something that can fix you up.
ChrisWebbTechIts a future meeting where the creator has an audio conference license. The meeting details in the Teams calendar/event show all relevant info, links, dial in numbers, etc. We've replicated the issue with scheduled meetings "happening now" and meetings on the fly.
"At my organization, we see the Info pane most of the time, except for meeting series where the Conference ID is completely broken. In these cases the info pane icon is grayed out, and we see the "Info pane is disabled by policies" message. For us, we have seen this but only when there is an issue with the conference info-- something broke on the Microsoft side where we cannot connect to the conference ID. It had nothing to do with policies as we've set things up correctly and they work most of the time. For this specific 'broken conference ID' issue, the only resolution is to cancel the Teams meeting and generate a brand new one."
Seems it could be same issue with broken conference ID, I'd contact support and see if they might have something that can fix you up.
I think you're right about contacting support. The meeting I'm testing with was created recently and not a persistent meeting I'll respond here if we ever figure it out root cause. Thanks for all your help!
I have this exact problem when I was also disabling outbound call for users.
We didn't want the toll charges either especially as we use pay-per-minute.
It is supposed to disable the "call me" options for attendees but it seems to break the phone call in all together.
Let me know if you ever got a resolution for this.
Thanks
