Forum Discussion
Odd teams video conferencing issue
I have a user who is running teams within Citrix. Everyone within Citrix is fine on teams, but one user is getting pixelated, choppy video. His broadband is fast enough, low latency, all drivers...
If the Citrix solution is installed correctly with Teams they media should go from the client computer to Teams services. So the reason could be a bad connection to the client computer. You should be able to see some statistics if you check the call history for the user in Teams Admin Center.
Read more about Teams in Citrix here:
Optimization for Microsoft Teams (citrix.com)
Teams for Virtualized Desktop Infrastructure - Microsoft Teams | Microsoft Docs