Forum Discussion

Copper Contributor

Oct 31, 2019

Not receiving notifications from channels (banner or feed) since following/favorites was removed

We aren't receiving any notifications (banner or feed) from our channel posts - even though in the channel notification settings, I've enabled Banner and Feed for new posts (including all replies) an...

MVP

Oct 31, 2019

The channels are shown (not hidden) at the time of posting?

You are not set to do not disturb?

Phil-J
Copper Contributor
Oct 31, 2019
Correct - they are not hidden (if I click More Options I can see the option to hide them but I've never hidden them) and I'm Available. It's a problem for our whole team too, not just me fyi.
- adam deltinger
  MVP
  Oct 31, 2019
  What about other Teams? I’m other types of notifications like chat etc?
  - Phil-J
    Copper Contributor
    Oct 31, 2019
    We only have one Team (3 channels). The individual chat notifications work as expected, it's just the channel notifications that don't fire (for anyone) unless we tag the channel in the post.
    We're on version 1.2.00.27559 which seems to be the latest (no update is found when the check is run).