Forum Discussion

Anubhav1270's avatar
Anubhav1270
Copper Contributor
May 01, 2020

Not able to see Background Effects in Microsoft Teams

Hello Fellas,    Have been struggling from last few days, trying to find solution for problem in finding the option of Change Background while in the call. I have uninstalled desktop app, reinstalle...
teams
  • sameershafi's avatar
    sameershafi
    Sep 21, 2020

    Anubhav1270 Remove your webcam from device manager and re-install it. This should solve the issue.

FranciscoLopez's avatar
FranciscoLopez
Copper Contributor
May 01, 2020
I think is a problem with your computer, because I have the same issue in my laptop (Windows 10), but I tried in a Mac and it's works fine.
  • David1066's avatar
    David1066
    Copper Contributor
    Dec 20, 2020

    FranciscoLopez 

     

    I am not too sure that it is the laptop.

    sometimes I have background effects and sometimes not. so my guess there is an issue with teams itself

    so if anyone has an idea about intermittent access to why the list of background images is only sometimes blank with no option to add, add I would love to know.

  • Malak510's avatar
    Malak510
    Copper Contributor
    Dec 06, 2020
    I think there are different ways from both devices and the common way is on Mac but the uncommon way may be on computers and you don't know how to solve it.
    • Angel351's avatar
      Angel351
      Copper Contributor
      Jan 30, 2021

      i cannot understand from this sentence

      • nathan933's avatar
        nathan933
        Copper Contributor
        Feb 01, 2021
        Worked and then disappeared clicking 3 dots on own video and switch camera then back to original suddenly effects appear. Nothing to do with sw version or drivers just buggy software
    • Angel351's avatar
      Angel351
      Copper Contributor
      Jan 30, 2021

      i have settings background effect but it is not working when i am click apply it is not showing background effect >when i am opening an meeting in first page there is no option for show background effect what to do????

  • 2733marymountschool's avatar
    2733marymountschool
    Copper Contributor
    Nov 18, 2020
    iam also not getting so how can i install this mac teams
  • salesguy_1's avatar
    salesguy_1
    Copper Contributor
    Oct 15, 2020

    FranciscoLopez Hello, I don't seem to have the Background Effects function in my version of Teams (1.3.00.24758).  I'm on Mac OS 10.15.7.  Did you have to do something special to get that enabled?

    • Scott Nourse's avatar
      Scott Nourse
      Copper Contributor
      Dec 04, 2020

      salesguy_1 My 2012 iMac didn't have the option for quite some time- then it did.  I figured it must have been an app update.

       

      I recently reset Teams and lost the option to have a background image.  Then I plugged in my external 1080P USB Webcame and I have the options again- on either the external webcam or the internal 720p 15fps camera.  If you have a USB Webcam handy maybe just try it with that?

  • sameershafi's avatar
    sameershafi
    Copper Contributor
    Sep 21, 2020
    Remove your webcam from device manager and re-install it. This should solve the issue.
    • nayanbhatt456gmail's avatar
      nayanbhatt456gmail
      Copper Contributor
      Oct 30, 2020

      sameershafi mine also same i cannot see background effect option why this pls reply fast !!

       

  • Shivangj21's avatar
    Shivangj21
    Copper Contributor
    Jul 13, 2020

    I have a problem . In my ms teams background effect option is not showing , what to do

     

  • SusanMcClements's avatar
    SusanMcClements
    Steel Contributor
    May 04, 2020
    We have had the same issues on some of our users computers. Plus on some computers the GIFs don't show in chat conversations.

Resources