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Not able to launch Microsoft team
Hello Team, When I try to join microsoft team meeting, my system throws an error and it restarts. your device ran into a problem and needs to restart. We are just collecting some error info and ...
Hi dilip023 ,
Take a look at this thread as it mentions a similar issue and also the same Camera driver, although looking at version numbers there does seem to be later versions. There are also some non driver related fix suggestions that could be tried.
https://answers.microsoft.com/en-us/windows/forum/all/webcam-keeps-turning-off-and-on-again/75294bab-151c-4336-8fbb-152ceb0789f1
Thanks
Henry
Hi,
Sorry, I know. This was just to deduce the problem device.
Now we can safely assume it is the Camera causing the crash. Is it an inbuilt camera or external device?
In the first instance I would ensure your device has the most up to date drivers. You can easily achieve this by going into device manager, select camera and choose the update driver option.
Failing that you can look for latest drivers/firmware from the manufacturers website.
Hopefully there will be updated drivers available and once installed things will be better?
Thanks
Henry
Sorry, I know. This was just to deduce the problem device.
Now we can safely assume it is the Camera causing the crash. Is it an inbuilt camera or external device?
In the first instance I would ensure your device has the most up to date drivers. You can easily achieve this by going into device manager, select camera and choose the update driver option.
Failing that you can look for latest drivers/firmware from the manufacturers website.
Hopefully there will be updated drivers available and once installed things will be better?
Thanks
Henry
I have inbuilt camera.
And when I try to update the camera I get the message "the best device driver is already installed".
Please let me know what needs to be done.
Thanks,
Dilip
- Does your camera show up as just a single entry in Teams? You don't have other any other Camera software installed do you? That then presents itself as a virtual instance. If so, I would remove that software.
As there is no update via the traditional method, I would still go to the manufacturers website and see what the latest drivers/firmware updates are available on there.
You could also within Device Manager choose the uninstall method if it lets you and then let it re-detect and see if that is any better.
Unfortunately for this type of situation there is no golden answer as hardware can differ greatly and that is where the issue lies in this instance.
Thanks
Henry