Forum Discussion
No Contact sync on several Desk phones
We use different types of desk phones for customers with Teams Telephone System. The synchronization between Outlook and Teams desktop app on Windows works. But the Teams contacts don't show up on th...
Surprised this has not gotten more traction, same issue see this from help ticket from Yealink:
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1. Microsoft designed the Teams app, and the Yealink phone is a phone device running Teams app.
2. The outlook contact sync is only in read-only mode, which means you can't add others except your internal communicators to contacts/speed dial.
3. Please contact Microsoft for help, and see if they got a plan to develop the add outlook contact to speed dial feature.
And it would be appreciated you can provide the Micorosoft Ticket number, so if any progress we can help with, we'll get our PM to talk about their PM.
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This seems to be a big problem right? We have 10 Yealink phones and none of them have our Outlook contacts showing up... help?
**
1. Microsoft designed the Teams app, and the Yealink phone is a phone device running Teams app.
2. The outlook contact sync is only in read-only mode, which means you can't add others except your internal communicators to contacts/speed dial.
3. Please contact Microsoft for help, and see if they got a plan to develop the add outlook contact to speed dial feature.
And it would be appreciated you can provide the Micorosoft Ticket number, so if any progress we can help with, we'll get our PM to talk about their PM.
**
This seems to be a big problem right? We have 10 Yealink phones and none of them have our Outlook contacts showing up... help?
Does anyone have any update on this? We have the Yealink VP59 phones with same issue - cannot sync contacts and also you cannot search for any external contacts. We have opened ticket with Microsoft, reached out to Yealink also.
We received exact same reply from Yealink that you received. Seems like their responses to bugs with Teams is templated and they send the same response to everyone blaming Teams. What I don't understand is that how is it that it works on certain phones and not others.
bmcclain Did you ever figure this out ?
I have a yealink MP58 and I have the same problem.
