Forum Discussion
New Teams - Guest Group Chat Conversation Issue (RESOLVED)
Please Note: As of March 2024, this issue has been fixed in the latest update from Microsoft. I've run into an issue in New Teams that affects the ability of guest accounts to create private cha...
HelloPatricia_S-E
welcome to the Microsoft community, my name is Recep I'll be happy to help you today.
I understand that you want Guest accounts to be able to create private group chats with two or more participants and send messages without encountering errors.
Based on the Microsoft document below, By default, any team owner or team member can create a private channel. Guests can't create them. The ability to create private channels can be managed at the team level and at the organization level.
Reference article: IT Admins - Private channels in Microsoft Teams - Microsoft Teams | Microsoft Learn
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Deleted
Thanks very much for your response. Unfortunately, it's not channels or private channels that I'm having problems with. It's chat (i.e. See "Group chat" in this article First things to know about chats in Microsoft Teams - Microsoft Support).
It's appropriate that channels and private channels can only be created by a Team Owner or Member and not a Guest. What's a problem with New Teams is that Guests can't start a Group Chat. It doesn't appear to be a deliberate feature. It appears to be a glitch. No dialog pops up saying anything about how Guests don't have the ability to start a Group Chat. It just doesn't work.
It still works in the original Microsoft Teams app, just not in New Teams.
We are facing the same issue.
As a workaround it is also possible to create the chat with the web version of Teams.
Once it is fully created (first message exchanged) it can be used in New Teams without issues.
Edit: spelling
