Forum Discussion
New BUG? After upgrading to 1.3.00.30866 camera not working
Hi ltomovski
We are also experiencing the exact same issue with this version, which is still the automatic update version being deployed.
We also get some of our users reporting that trying to use the camera crashes Teams completely, and they have to open it again to join audio calls only.
The only way we can get our users working again, is to direct them to the current version on the main Teams download site, which is 1.3.00.28779 and then their camera is working again.
RichardEvans Did you have any luck with this issue?
Dear All,
After a lot of troubleshooting, here is the workaround I applied successfully on several machines to fix this problem.
1. Update or Reinstall the camera driver.
2. Uninstall Teams
3. Clear the Teams cache folder in the "Appdata" folder.
4. Download and install the current official version of Teams x64 (1.3.00.28779) which is older than the upgrade recently deployed.
5. Reboot the computer (really needed)
Don't know if this fix is permanent but so far, cameras have been working again for 2 weeks.
Hi
The version 1.4.00.2781 when it is set to complient with windows 8 works for me (camera is operating) but new version spoiled my luck. the bug is again affecting all low brand cameras in my department.
I cannot understand what is going on with cameras on temas na skype - all other software does not have this issue.
Mike
