Forum Discussion

Copper Contributor

Nov 18, 2020

Solved

New BUG? After upgrading to 1.3.00.30866 camera not working

Hi all more and more ppl in our company reported problem with their laptop integrated camera .. The problem is that the camera is no longer working and they can not share their video ... I had no ...

Camera Issue

RichardEvans
Dec 03, 2020
Hi ltomovski

We are also experiencing the exact same issue with this version, which is still the automatic update version being deployed.

We also get some of our users reporting that trying to use the camera crashes Teams completely, and they have to open it again to join audio calls only.

The only way we can get our users working again, is to direct them to the current version on the main Teams download site, which is 1.3.00.28779 and then their camera is working again.

Ahsan2020

Copper Contributor

Dec 07, 2020

This worked for us.

Users having the issue had REG_DWORD EnableFrameServerMode set to 0 in

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform

&

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform

Deleting the EnableFrameServerMode key solved the issue.

Restin5
Copper Contributor
Dec 07, 2020
Ahsan2020 We have no such registry keys. This did not solve our problem.
- fabiogross
  Copper Contributor
  Dec 08, 2020
  Good Morning. I was having the same problem at my company. I opened a call at Microsoft, and they attested to the BUG. I've been testing it every day, and today, believe me, it's back up and running. Detail, there was no update on teams release. It was probably an internal service issue at microsoft. I still haven't received the official return from Microsoft.
  - Restin5
    Copper Contributor
    Dec 08, 2020
    Still not working for us.