Forum Discussion

Copper Contributor

Nov 18, 2020

Solved

New BUG? After upgrading to 1.3.00.30866 camera not working

Hi all more and more ppl in our company reported problem with their laptop integrated camera .. The problem is that the camera is no longer working and they can not share their video ... I had no ...

Camera Issue

RichardEvans
Dec 03, 2020
Hi ltomovski

We are also experiencing the exact same issue with this version, which is still the automatic update version being deployed.

We also get some of our users reporting that trying to use the camera crashes Teams completely, and they have to open it again to join audio calls only.

The only way we can get our users working again, is to direct them to the current version on the main Teams download site, which is 1.3.00.28779 and then their camera is working again.

Restin5

Copper Contributor

Dec 03, 2020

RichardEvans This is not a solution. This is along the lines of suggesting Zoom. And as DanBens pointed out, this will only last as long as your client doesn't update.

simon_dp

Copper Contributor

Dec 04, 2020

Restin5While it's still not a solution, I've been able to block updates to my older working version using a suggestion I found elsewhere.

Browse to %APPDATA%\Microsoft\Teams in Windows Explorer
Create a directory named DownloadedUpdate
Right-click on the directory and select Properties
Switch to the Security tab and click the Edit button
Click the Add button
Enter Everyone in the object box at the bottom, then click OK
On the new Everyone entry, select the top checkbox in the Deny column (will select all).
Click OK and confirm you do want to block access for everyone.
Click OK to close the property sheet.

That should block access to the location Teams uses to download updates, to keep you on the old version until a proper fix is known to be available.

To restore Teams updates, remove the Everyone entry added to the list above then delete the DownloadedUpdate directory.