Forum Discussion

Copper Contributor

Nov 18, 2020

Solved

New BUG? After upgrading to 1.3.00.30866 camera not working

Hi all more and more ppl in our company reported problem with their laptop integrated camera .. The problem is that the camera is no longer working and they can not share their video ... I had no ...

Camera Issue

RichardEvans
Dec 03, 2020
Hi ltomovski

We are also experiencing the exact same issue with this version, which is still the automatic update version being deployed.

We also get some of our users reporting that trying to use the camera crashes Teams completely, and they have to open it again to join audio calls only.

The only way we can get our users working again, is to direct them to the current version on the main Teams download site, which is 1.3.00.28779 and then their camera is working again.

ThereseSolimeno

Silver Contributor

Nov 18, 2020

Hi ltomovski

There is an old post from our answers.microsoft.com site that contains suggestions that I think may still be valid regarding troubleshooting when upgrading to a new version: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/camera-is-not-working-after-upgrade-windows-10/283e8298-6424-4ade-85d1-e2ccc2b731de

This is also the document they point users to - check out the "problems" section:

https://support.microsoft.com/en-us/windows/how-to-use-the-camera-app-ea40b69f-be6a-840e-9c8c-1fd6eea97c22

Hope this helps....