Forum Discussion
NDI is not supported - error message
Thomsch I got mine to work by disabling GPU acceleration in the General settings and then restarting Teams. On my system with an Intel GPU, NDI would be selectable after a reboot but would then turn off with the "NDI is not supported" error as soon as I started a meeting. Interestingly enough, after I disabled GPU and enabled NDI, I was then able to turn GPU acceleration back on and NDI continued to work (at least for now.)
Hopefully this works for other people - we'll see how it goes over the next few events.
mromeo Here's what I would do:
1. Make sure you have the latest Windows update, although your org might not have the latest. We're on 1909.
2. Get the latest nVidia drivers from nVidia.com, or install nVidia GeForce Experience to get automatic updates to keep you current.
3. Update Teams. The current version is 1.4.00.2879 so you're due for an update - https://aka.ms/getteams.
Hopefully having the latest versions of everything will fix your issues.
Appreciate the advice so quickly DeltyZero
Unfortunately, still no luck. Same issue but updates graphics drivers and Teams.
mromeo That's a bummer. I don't know why a Surface Pro device would be any different than a regular computer or laptop with regards to enabling/disabling the GPU for NDI. At this point you might want to submit this to your Teams administrator so they can open a ticket with Microsoft on the issue. I am still having trouble with nVidia GPUs and NDI not staying enabled as well so that's the route I'm also going to take. Hopefully they can get it sorted soon!