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Thomsch's avatar
Thomsch
Iron Contributor
Sep 18, 2020
Solved

NDI is not supported - error message

As soon as I want to enable the NDI support within my Teams client, I get the following error message:   What kind of problem do you think that is? BTW. the meeting policy is adapted to acce...
NDI
teams
  • DeltyZero's avatar
    DeltyZero
    Nov 17, 2020

    Thomsch I got mine to work by disabling GPU acceleration in the General settings and then restarting Teams.  On my system with an Intel GPU, NDI would be selectable after a reboot but would then turn off with the "NDI is not supported" error as soon as I started a meeting.  Interestingly enough, after I disabled GPU and enabled NDI, I was then able to turn GPU acceleration back on and NDI continued to work (at least for now.)

     

    Hopefully this works for other people - we'll see how it goes over the next few events.

DeltyZero's avatar
DeltyZero
Copper Contributor
Nov 17, 2020

Thomsch I got mine to work by disabling GPU acceleration in the General settings and then restarting Teams.  On my system with an Intel GPU, NDI would be selectable after a reboot but would then turn off with the "NDI is not supported" error as soon as I started a meeting.  Interestingly enough, after I disabled GPU and enabled NDI, I was then able to turn GPU acceleration back on and NDI continued to work (at least for now.)

 

Hopefully this works for other people - we'll see how it goes over the next few events.

Andre_van_Wel's avatar
Andre_van_Wel
Copper Contributor
Dec 23, 2020

DeltyZero Your solution " disabling GPU" worked for me too. Thnx.

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