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Thomsch's avatar
Thomsch
Iron Contributor
Sep 18, 2020
Solved

NDI is not supported - error message

As soon as I want to enable the NDI support within my Teams client, I get the following error message:   What kind of problem do you think that is? BTW. the meeting policy is adapted to acce...
NDI
teams
  • DeltyZero's avatar
    DeltyZero
    Nov 17, 2020

    Thomsch I got mine to work by disabling GPU acceleration in the General settings and then restarting Teams.  On my system with an Intel GPU, NDI would be selectable after a reboot but would then turn off with the "NDI is not supported" error as soon as I started a meeting.  Interestingly enough, after I disabled GPU and enabled NDI, I was then able to turn GPU acceleration back on and NDI continued to work (at least for now.)

     

    Hopefully this works for other people - we'll see how it goes over the next few events.

ThereseSolimeno's avatar
ThereseSolimeno
Former Employee
Nov 10, 2020

robkuijpers   Hi all:  There was a tweet offered in another discussion today that may be relevant here:  https://twitter.com/john_moore/status/1325878237528993792

 

highschoolgg's avatar
highschoolgg
Copper Contributor
Nov 14, 2020

I'm aware of this menu and was able to use that, but that's not my issue.

 

Teams works great on Nov 11th.... didn't reboot or do any updates on my system. On nov 13th NDI wasn't working in teams. The toggle in settings would go green for a second, and the the app would crash "there was a glitch", and then it'd restart. 

 

I've tried restarting the app many times, installing windows updated, checking for updates for teams, uninstalling the app, reinstalling, rebooting windows, nothing seems to work. I've also installed the latest NDI tools for windows from newtek.

 

This is the 3rd time in one week that NDI has stopped working (mid broadcast!). Very frustrating.  

 

 

Below is the error that's left in event viewer after trying to toggle the NDI feature.

 

Teams.exe
1.3.0.26064
5f34aa2e
VCRUNTIME140.dll
14.27.29112.0
5f61068a
c0000005
0000000000001333
2104
01d6ba2026daebfc
C:\Users\xxx\AppData\Local\Microsoft\Teams\current\Teams.exe
C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
521b9237-f7bc-4bcf-aea4-c528a2e56eba


Teams.exe
1.3.0.26064
5f34aa2e
VCRUNTIME140.dll
14.27.29112.0
5f61068a
c0000005
0000000000001330
2120
01d6ba1fff057ff2
C:\Users\xxx\AppData\Local\Microsoft\Teams\current\Teams.exe
C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
933b6a59-a3b6-46a6-9855-8406a7f37290


Teams.exe
1.3.0.26064
5f34aa2e
VCRUNTIME140.dll
14.27.29112.0
5f61068a
c0000005
0000000000001333
4884
01d6ba1fe42110d2
C:\Users\xxx\AppData\Local\Microsoft\Teams\current\Teams.exe
C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
e4d9928b-f4ed-423c-8f51-9b9013808b1c

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