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Thomsch's avatar
Thomsch
Iron Contributor
Sep 18, 2020
Solved

NDI is not supported - error message

As soon as I want to enable the NDI support within my Teams client, I get the following error message:   What kind of problem do you think that is? BTW. the meeting policy is adapted to acce...
NDI
teams
  • DeltyZero's avatar
    DeltyZero
    Nov 17, 2020

    Thomsch I got mine to work by disabling GPU acceleration in the General settings and then restarting Teams.  On my system with an Intel GPU, NDI would be selectable after a reboot but would then turn off with the "NDI is not supported" error as soon as I started a meeting.  Interestingly enough, after I disabled GPU and enabled NDI, I was then able to turn GPU acceleration back on and NDI continued to work (at least for now.)

     

    Hopefully this works for other people - we'll see how it goes over the next few events.

Aqueum's avatar
Aqueum
Copper Contributor
Sep 18, 2020

ThomschI have put in a service request about this.  I'm having exactly the same issue.  In terms of what it might be, my best guess is that it isn't supported outside the US, as I saw a comment on https://www.youtube.com/watch?v=Px1eEpd7ovw&ab_channel=NewTek saying:

"https://www.youtube.com/channel/UC9SMJZXNauBjb_RNawU0jFwhttps://www.youtube.com/watch?v=Px1eEpd7ovw&lc=UgwRgu1jWbWnF4mvt9d4AaABAg

in austria /europe it doesnt work to turn ndi on in msteams"
I'm very much hoping that's not the case, but can I ask if you're also in Europe?
Thomsch's avatar
Thomsch
Iron Contributor
Sep 21, 2020

Aqueum correct, I'm also within Europe.

Thanks for your input.

 

To be honest, I don't think that's the reason. There are a lot of german youtubers also showing off some NDI examples with Teams...

  • technickirl's avatar
    technickirl
    Copper Contributor
    Sep 22, 2020

    It may be a bandwith issue?

     

    My NDI was fine but when the network got busy it failed and then I saw that message. A restart solved it.

    • highschoolgg's avatar
      highschoolgg
      Copper Contributor
      Nov 10, 2020

      I'm in the US and ran into the same issue.... was using NDI perfectly fine within teams and 6 outgoing NDI sources to OBS (on the same computer). Right in the middle of our broadcast Teams just crashed and when it restarted NDI wasn't working.   Tried restarting teams a few times, but now i still get the "NDI is not supported".   Frustrating to have NDI cut out in the middle of a live event!

       

       

      • highschoolgg's avatar
        highschoolgg
        Copper Contributor
        Nov 10, 2020

        Here's my crash report in event viewer:

         

        - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2020-11-10T02:25:35.069708500Z" /> 
  <EventRecordID>62243</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>DESKTOP-H6BUI15</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Teams.exe</Data> 
  <Data>1.3.0.26064</Data> 
  <Data>5f34aa2e</Data> 
  <Data>skypert.dll</Data> 
  <Data>2020.33.1.1</Data> 
  <Data>5f393134</Data> 
  <Data>c0010003</Data> 
  <Data>0000000000022807</Data> 
  <Data>4b68</Data> 
  <Data>01d6b6ef1e4444ff</Data> 
  <Data>C:\Users\highschool\AppData\Local\Microsoft\Teams\current\Teams.exe</Data> 
  <Data>\\?\C:\Users\xxx\AppData\Local\Microsoft\Teams\current\resources\app.asar.unpacked\node_modules\slimcore\bin\skypert.dll</Data> 
  <Data>3bc0b966-e7ad-4f83-9fef-6402602dfb6c</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

         

         

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