I need a way for an admin to monitor which users are opted in/out from a specific queue (some users forget to opt back in every so often). I don't seem to find the information on the MS Teams Admin Center. The queue is set up as a list of users, not as a MS Teams channel.Even as a member of the Call Queue, there is no way to view the opted in/out status of any user within the Call Queue

xoxidein It looks like Microsoft isn't awake. I think the script in http://It%20looks like Microsoft isn't awake. I think this script will be helpfull in the scenario you describe: https://medium.com/@mozzeph/report-on-teams-call-queue-opt-in-status-and-assignment-paths-93f177976485 will be helpfull in the scenario you describe.

Forum Discussion

xoxidein

Iron Contributor

Sep 29, 2023

Solved

Monitor which users are opted in/out from call queue?

I need a way for an admin to monitor which users are opted in/out from a specific queue (some users forget to opt back in every so often). I don't seem to find the information on the MS Teams Admin Center.

The queue is set up as a list of users, not as a MS Teams channel.
Even as a member of the Call Queue, there is no way to view the opted in/out status of any user within the Call Queue

Activity

johnsnoek
May 13, 2024
xoxidein It looks like Microsoft isn't awake. I think the script in http://It%20looks like Microsoft isn't awake. I think this script will be helpfull in the scenario you describe: https://medium.com/@mozzeph/report-on-teams-call-queue-opt-in-status-and-assignment-paths-93f177976485 will be helpfull in the scenario you describe.

4 Replies

xoxidein
Iron Contributor
Nov 06, 2024
Thanks johnsnoek , you are correct. Microsoft is asleep. We are now moving away from Teams Phone entirely due to how half-baked it is.
Thorsten Pickhan
MVP
Oct 02, 2023
Hi xoxidein ,

please try to connect the Call Queue via a Teams Channel as described here.

Teams members will see the opt-in status in the Call-tab of the connected channel.
- xoxidein
  Iron Contributor
  Jan 09, 2024
  This isn't a solution for us. I don't want to have to build a team just to see that status. That's what the Teams Admin Center should be for.
  
  Are you awake Microsoft?
  - johnsnoek
    Copper Contributor
    May 13, 2024
    xoxidein It looks like Microsoft isn't awake. I think the script in http://It%20looks like Microsoft isn't awake. I think this script will be helpfull in the scenario you describe: https://medium.com/@mozzeph/report-on-teams-call-queue-opt-in-status-and-assignment-paths-93f177976485 will be helpfull in the scenario you describe.