Forum Discussion
Solved
Missed calls are not shown on history that came through call queue
Hi, When i miss a call which comes into my Call Queue, it is not registered in my call history? Is there a way we can fix this? If not, what are the best practices to track the missed calls. ...
Hi shravanDH
The best way I've found is to enable Conference Mode on the Call Queue and setup an iPhone with Teams where either a dummy user or an actual agent is signed into the Queue. This way missed calls are displayed as red in the iPhone's (not Teams App's) call history. There's no notification badge, meaning somebody has to check the iPhone's call history every now and then. You can however switch the view between all recent or just missed calls. You can also see calls which were answered on another device / by another agent (shown in white/black depending on dark/light mode) if you tap on the entry to see the call details. This does not work on Android. I hope this helps.
We did look at your solution previously. Unfortunately, we are subject to several compliancy requirements which exclude foreign hosted solutions. Would love to have you spin up a copy of your solution in the Azure or AWS US locations. 🙂
Hello Dave, I have sent you a private message with a potential hosting solution. Best regards.