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shravanDH's avatar
shravanDH
Copper Contributor
Apr 30, 2020
Solved

Missed calls are not shown on history that came through call queue

Hi,   When i miss a call which comes into my Call Queue, it is not registered in my call history? Is there a way we can fix this? If not, what are the best practices to track the missed calls.   ...
missed calls
teams
teams calls
  • mozziemozz's avatar
    mozziemozz
    Jun 23, 2020

    Hi shravanDH 

    The best way I've found is to enable Conference Mode on the Call Queue and setup an iPhone with Teams where either a dummy user or an actual agent is signed into the Queue. This way missed calls are displayed as red in the iPhone's (not Teams App's) call history. There's no notification badge, meaning somebody has to check the iPhone's call history every now and then. You can however switch the view between all recent or just missed calls. You can also see calls which were answered on another device / by another agent (shown in white/black depending on dark/light mode) if you tap on the entry to see the call details. This does not work on Android. I hope this helps.

spannaus's avatar
spannaus
Copper Contributor
Oct 05, 2022

Hi Marc-SM - didn't find any pricing on their site. How much is it?

Marc-SM's avatar
Marc-SM
Copper Contributor
Oct 12, 2022

spannausthe pricing is per tenant and not per user. starting at 249.- per Month.

  • Dave_Purscell's avatar
    Dave_Purscell
    Brass Contributor
    Dec 14, 2022

    Marc-SM 

    Ouch.  That's just shy of $3K per year for something which should be built into the system.  

    • spannaus's avatar
      spannaus
      Copper Contributor
      Dec 15, 2022

      Dave_Purscell so thats an more affordable solution - for just that problem. https://twincapfirst.ch/teams-easy-call-report-en/

      Will probably go this route, as long as Microsoft is not able to solve that issue.

      • Dave_Purscell's avatar
        Dave_Purscell
        Brass Contributor
        Dec 15, 2022
        Thanks for the link. Took me a while to translate and navigate their cookies popup. The text was mostly in English but the buttons were all in German. 😄

        Looks like an interesting solution. Unfortunately, I cannot utilize it because of compliance restrictions under HIPAA. They are operating in Azure in a EUR datacenter. We have to be domestic. Sigh...

        Hopefully they (or a competitor) will see the untapped market and setup a second copy in the US.

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