Missed calls are not shown on history that came through call queue

Hi, When i miss a call which comes into my Call Queue, it is not registered in my call history? Is there a way we can fix this? If not, what are the best practices to track the missed calls. ...

missed calls

teams

teams calls

mozziemozz
Jun 23, 2020
Hi shravanDH
The best way I've found is to enable Conference Mode on the Call Queue and setup an iPhone with Teams where either a dummy user or an actual agent is signed into the Queue. This way missed calls are displayed as red in the iPhone's (not Teams App's) call history. There's no notification badge, meaning somebody has to check the iPhone's call history every now and then. You can however switch the view between all recent or just missed calls. You can also see calls which were answered on another device / by another agent (shown in white/black depending on dark/light mode) if you tap on the entry to see the call details. This does not work on Android. I hope this helps.

Marc-SM

Copper Contributor

Jun 28, 2022

We had the same problem and finally used an integration to do fix that. The software we use is: https://www.roger365.io/ .

spannaus

Copper Contributor

Oct 05, 2022

Hi Marc-SM - didn't find any pricing on their site. How much is it?

Marc-SM
Copper Contributor
Oct 12, 2022
spannausthe pricing is per tenant and not per user. starting at 249.- per Month.
- Dave_Purscell
  Brass Contributor
  Dec 14, 2022
  Marc-SM
  Ouch. That's just shy of $3K per year for something which should be built into the system.
  - spannaus
    Copper Contributor
    Dec 15, 2022
    Dave_Purscell so thats an more affordable solution - for just that problem. https://twincapfirst.ch/teams-easy-call-report-en/
    Will probably go this route, as long as Microsoft is not able to solve that issue.

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Missed calls are not shown on history that came through call queue

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