Forum Discussion

Copper Contributor

Nov 17, 2022

Solved

Mine and the other participant's camera doesn't show up for the host

Hi, I attempted to host a meeting as a test today, and I was unable to see both my camera and the camera view of the other person. However, the other person can see mine. When looking at where my ow...

Camera

Teams meeting

windows 11

ruimoura
Nov 19, 2022
Same here, chatted yesterday with someone on the support chat and she said it's a know bug on windows 11 app and that they would launch un update soon to fix it. I also lost video feed of me and others some days ago and tried everything to fix it, but it just doesn't work. webcam works just fine on web app (but it's very limited) and all other conference apps work fine, it's a Teams bug.

Btw i can share desktop just fine, i just can't see video at all, mine or from others. But the webcam it's working because the red light (it's a logitech) it's on.

Really huge bug, but like i said, someone told me yesterday that they are working on a fix.

ruimoura

Copper Contributor

Nov 19, 2022

Same here, chatted yesterday with someone on the support chat and she said it's a know bug on windows 11 app and that they would launch un update soon to fix it. I also lost video feed of me and others some days ago and tried everything to fix it, but it just doesn't work. webcam works just fine on web app (but it's very limited) and all other conference apps work fine, it's a Teams bug.

Btw i can share desktop just fine, i just can't see video at all, mine or from others. But the webcam it's working because the red light (it's a logitech) it's on.

Really huge bug, but like i said, someone told me yesterday that they are working on a fix.

roman_frillarte
Iron Contributor
Dec 02, 2022
Checking on the status of that fix.
- ruimoura
  Copper Contributor
  Dec 02, 2022
  roman_frillarte hi, it started working 2 days ago. I believe it was some server side update.
  
  I did a reset to the app on the windows settings and then it worked.
  
  in the remove apps part, search for teams, go to “andvanced options” (or something like that) and there you have the option to reset the app. Try it
  - Lizzyl1681
    Copper Contributor
    Dec 04, 2022
    ruimoura Thanks all for the updates and it's good to know that it's not an issue personal to me/my laptop. Does the "fix" work anywhere? I'm in the UK so just wondering, before I try it, whether it's available here.
    
    Hopefully we'll have sound and vision restored shortly
dmcpg
Copper Contributor
Nov 23, 2022
Any feedback on when this will be fixed? I can't use Teams just now because of these issues and so my meetings are now using Google. Many thanks.
Jess_H
Copper Contributor
Nov 19, 2022
Hi, it's great to know that they are on it! I'm surprised such a big bug was able to go through. For me its both share screen and camera, and my camera shows that its in use