Forum Discussion
Mine and the other participant's camera doesn't show up for the host
Same here, chatted yesterday with someone on the support chat and she said it's a know bug on windows 11 app and that they would launch un update soon to fix it. I also lost video feed of me and others some days ago and tried everything to fix it, but it just doesn't work. webcam works just fine on web app (but it's very limited) and all other conference apps work fine, it's a Teams bug.
Btw i can share desktop just fine, i just can't see video at all, mine or from others. But the webcam it's working because the red light (it's a logitech) it's on.
Really huge bug, but like i said, someone told me yesterday that they are working on a fix.
Jess_H Is it multiple laptops?
It perhaps sounds to me like a network issue, are you sure that all the required network ports are open ? A good way to test is to connect your device to an open simple network like a home broadband.
I've managed to rule that out. Upon further testing at my workplace and with remote employees. We have managed to narrow it down to a possible bad Teams update for the Windows 11 app. We saw that it worked perfectly for the Windows 10 version of the app, but the newest Teams update for Windows 11 shows the issue.
I did attempt to go back to a previous version of Teams. While it did allow me to see myself, the issue persisted if the second participant was on Windows 11. And having them also join on the previous version of Teams doesn't load the app after the link was clicked.