Forum Discussion

jcjchavez's avatar
jcjchavez
Copper Contributor
Apr 16, 2020
Solved

Microsoft Teams won't send dial pad inputs when navigating a phone tree during a conference call

Our users sometimes need to dial to an external number from the Teams app on their phone, add another external number to the call, then use the dial pad to navigate a phone tree. However, the Teams c...
conferencing
teams
  • kevtherev's avatar
    kevtherev
    Feb 02, 2021

    jcjchavez(and a message to my future self when I get annoyed by this again)

     

    So I realised that there are two dial pads. The one in the main Teams window doesn't send tones. 

     

    But if you can navigate to the call itself there is another dial pad at the top. This does send tones.

     

    🙂

     

    JULY 2023 UPDATE FROM MY FUTURE SELF:

     

    They Keypad option in Teams sends tones on the call. To add another participant, click on People and then dial another number.

     

     

Anthony_Antonacci's avatar
Anthony_Antonacci
Copper Contributor
Sep 24, 2023
What if went back to the 80s and used DTMF tone generator?

maybe an app that plays tones in the "microphone" ?? I know its a little dumb, but if microsoft can't make a dial pad appear cant we have one.

perhaps even a app added in teams 😛


TabsNotSpaces's avatar
TabsNotSpaces
Copper Contributor
Dec 05, 2023

Anthony_Antonacci 

 

Im thinking the same thing.  I found a React App that is a DTMF tone generator with dial pad buttons.  I can put this into my own MS Teams App, but the audio currently goes to the users default sound device.  Does anyone know how to send audio from a Teams app out to all participants?  Without using a virtual audio device in windows piped to the microphone?