Forum Discussion
Microsoft Teams Remote control not working
Both the person sharing the screen and the person controlling the screen need to be in the new meeting experience and can only be done via the desk top app (not in Chrome). I also haven't tried it with multiple people in the room so if it doesn't work, I would try just two people or have everyone in the new meeting experience.
I'm still experimenting on this to see if there's any way to do control via Teams on the Web, but haven't found a way yet.
- While in the desktop app, click on your initials on the top right
- click on settings
- under general, check "Turn on new meeting experience"
This has been the only way I've gotten it to work.
It seems to be working now as of Monday. But before that to get my pointer working again I would stat the remote control session with the user, once they allowed connection I would click back on chat on the left hand side of teams, than click on my Share screen button to return back to the screen share and the pointer was responding again. danielemyrsenglish
- That's a tricky solution 🙂 .. yes it works with me
I can control my students' computers but they can't control mine..
If possible try to walk them through those steps on my previous reply, Microsoft Is also supposed to be releasing a update today(I believe) that addresses this problem so you may also want to have your students try to run windows updates on their PC's. danielemyrsenglish
