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mkowal42910's avatar
mkowal42910
Copper Contributor
Sep 04, 2020
Solved

Microsoft Teams Remote control not working

Hello,  Just recently the remote control feature in teams is not working for us,  when I had the end user allow access everything seems ok my mouse never shows up on their screen,  I have tried from ...
Teams remote control
  • KenIT's avatar
    KenIT
    Sep 15, 2020

    Both the person sharing the screen and the person controlling the screen need to be in the new meeting experience and can only be done via the desk top app (not in Chrome).  I also haven't tried it with multiple people in the room so if it doesn't work, I would try just two people or have everyone in the new meeting experience.

     

    I'm still experimenting on this to see if there's any way to do control via Teams on the Web, but haven't found a way yet.

     

    • While in the desktop app, click on your initials on the top right
    • click on settings
    • under general, check "Turn on new meeting experience"

     

    This has been the only way I've gotten it to work.

P15H3D's avatar
P15H3D
Copper Contributor
Sep 08, 2020

johnpapoulias There is an advisory notice about this issue on the office 365 admin portal. looks like its going to be broken for a while...

johnpapoulias's avatar
johnpapoulias
Copper Contributor
Sep 08, 2020

Indeed!!!! P15H3D 

 

Yesterday it wasn't there!

Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen
TM221283, Microsoft Teams, Last updated: September 4, 2020 10:33 PM
Start time: September 1, 2020 10:01 PM
Status
Service degradation
User impact
Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen.
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Title: Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen User Impact: Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen. More info: Depending on how impact is presenting itself for your organization, there may are workarounds available. If no mouse or keyboard actions are working, users may click on one of the side rail items (such as Chat, Teams or Calendar) and then return to the meeting screen to mitigate impact. If a user has issues controlling the top of the screen, the sharer needs to move the shared app (such as a web browser or the Outlook client) down 40 pixels to mitigate the impact. Current status: We've determined that a recent service update is causing the problem. We're developing a fix, which is expected to take an extended period of time to complete as we need to make sure that it doesn’t negatively impact any additional aspects of the Microsoft Teams service. We're expecting for the validation of the fix to complete by Tuesday, September 15, 2020, at which time we're aiming to provide an ETA for the deployment of the fix and the remediation of impact. Scope of impact: This issue could impact any of your users that are given control during a meeting. Our telemetry suggests that approximately three percent of meetings may experience impact. Root cause: A recent service update is preventing users who are given control by a presenter during a Microsoft Teams meeting from controlling the screen. Next update by: Wednesday, September 16, 2020, 12:00 AM (9/15/2020, 9:00 PM UTC)

 

 

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