Forum Discussion
mkowal42910
Sep 04, 2020Copper Contributor
Microsoft Teams Remote control not working
Hello, Just recently the remote control feature in teams is not working for us, when I had the end user allow access everything seems ok my mouse never shows up on their screen, I have tried from ...
- Sep 15, 2020
Both the person sharing the screen and the person controlling the screen need to be in the new meeting experience and can only be done via the desk top app (not in Chrome). I also haven't tried it with multiple people in the room so if it doesn't work, I would try just two people or have everyone in the new meeting experience.
I'm still experimenting on this to see if there's any way to do control via Teams on the Web, but haven't found a way yet.
- While in the desktop app, click on your initials on the top right
- click on settings
- under general, check "Turn on new meeting experience"
This has been the only way I've gotten it to work.
P15H3D
Sep 08, 2020Copper Contributor
johnpapoulias There is an advisory notice about this issue on the office 365 admin portal. looks like its going to be broken for a while...
Jake-LF7272
Sep 08, 2020Copper Contributor