Forum Discussion
Microsoft Teams Remote control not working
- Sep 15, 2020
Both the person sharing the screen and the person controlling the screen need to be in the new meeting experience and can only be done via the desk top app (not in Chrome). I also haven't tried it with multiple people in the room so if it doesn't work, I would try just two people or have everyone in the new meeting experience.
I'm still experimenting on this to see if there's any way to do control via Teams on the Web, but haven't found a way yet.
- While in the desktop app, click on your initials on the top right
- click on settings
- under general, check "Turn on new meeting experience"
This has been the only way I've gotten it to work.
Greetings mkowal42910
I created a case yesterday about the same issue and I will let you know about its resolution.
- P15H3DSep 08, 2020Copper Contributor
johnpapoulias There is an advisory notice about this issue on the office 365 admin portal. looks like its going to be broken for a while...
- johnpapouliasSep 08, 2020Copper Contributor
Indeed!!!! P15H3D
Yesterday it wasn't there!
Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screenTM221283, Microsoft Teams, Last updated: September 4, 2020 10:33 PMStart time: September 1, 2020 10:01 PMStatusService degradationUser impactUsers who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen.Are you experiencing this issue?Is this post helpful?Latest message View historyTitle: Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen User Impact: Users who are given control by a presenter during a Microsoft Teams meeting are unable to control the screen. More info: Depending on how impact is presenting itself for your organization, there may are workarounds available. If no mouse or keyboard actions are working, users may click on one of the side rail items (such as Chat, Teams or Calendar) and then return to the meeting screen to mitigate impact. If a user has issues controlling the top of the screen, the sharer needs to move the shared app (such as a web browser or the Outlook client) down 40 pixels to mitigate the impact. Current status: We've determined that a recent service update is causing the problem. We're developing a fix, which is expected to take an extended period of time to complete as we need to make sure that it doesn’t negatively impact any additional aspects of the Microsoft Teams service. We're expecting for the validation of the fix to complete by Tuesday, September 15, 2020, at which time we're aiming to provide an ETA for the deployment of the fix and the remediation of impact. Scope of impact: This issue could impact any of your users that are given control during a meeting. Our telemetry suggests that approximately three percent of meetings may experience impact. Root cause: A recent service update is preventing users who are given control by a presenter during a Microsoft Teams meeting from controlling the screen. Next update by: Wednesday, September 16, 2020, 12:00 AM (9/15/2020, 9:00 PM UTC)- Erin_HumphreysSep 09, 2020Copper Contributor
johnpapoulias Thank you for sharing the details of the advisory because I cannot find it!
- Jake-LF7272Sep 08, 2020Copper Contributor