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mkowal42910's avatar
mkowal42910
Copper Contributor
Sep 04, 2020
Solved

Microsoft Teams Remote control not working

Hello,  Just recently the remote control feature in teams is not working for us,  when I had the end user allow access everything seems ok my mouse never shows up on their screen,  I have tried from ...
Teams remote control
  • KenIT's avatar
    KenIT
    Sep 15, 2020

    Both the person sharing the screen and the person controlling the screen need to be in the new meeting experience and can only be done via the desk top app (not in Chrome).  I also haven't tried it with multiple people in the room so if it doesn't work, I would try just two people or have everyone in the new meeting experience.

     

    I'm still experimenting on this to see if there's any way to do control via Teams on the Web, but haven't found a way yet.

     

    • While in the desktop app, click on your initials on the top right
    • click on settings
    • under general, check "Turn on new meeting experience"

     

    This has been the only way I've gotten it to work.

Jakzor's avatar
Jakzor
Copper Contributor
Sep 08, 2020

The same issue started happening to a lot of my colleagues in the recent 5 or 6 days.

I Can give control to the other machine but no cursor is showing up and you can't really control anything(seems to be random too cause with some it works ok).

 

I hope it gets fixed soon.

 

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