Forum Discussion
Microsoft Teams Remote control not working
Both the person sharing the screen and the person controlling the screen need to be in the new meeting experience and can only be done via the desk top app (not in Chrome). I also haven't tried it with multiple people in the room so if it doesn't work, I would try just two people or have everyone in the new meeting experience.
I'm still experimenting on this to see if there's any way to do control via Teams on the Web, but haven't found a way yet.
- While in the desktop app, click on your initials on the top right
- click on settings
- under general, check "Turn on new meeting experience"
This has been the only way I've gotten it to work.
Same issue here with both my clients' machines, and our own. Remote control is initiated, on the host side is says that the client is in control, but the client cannot move the hosts' mouse or click on anything. On the client end, it appears though you are in control of the host as well. No error messages, and no issues actually viewing the desktop, just not able to control it.
Have reinstalled Teams, disabled GPU hardware acceleration as per another article's suggestion.
