Forum Discussion

micheleleach's avatar
micheleleach
Copper Contributor
Dec 08, 2020

Microsoft Teams Issue

I used to be able to get into Teams meetings when invited by my clients but now I can't and I'm getting this message:

 

Sorry, but we’re having trouble signing you in.

 
AADSTS50020: User account 'michele@activatedgrowth.com' from identity provider 'live.com' does not exist in tenant 'Activated Growth' and cannot access the application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
 
Troubleshooting details
If you contact your administrator, send this info to them.
https://login.microsoftonline.com/common/federation/oauth2#
Request Id: fe6dd917-3333-46e9-bca0-0accca9c1800
Correlation Id: a651285a-e139-4137-9035-f61eaccd625a
Timestamp: 2020-12-08T15:15:51Z
Message: AADSTS50020: User account 'michele@activatedgrowth.com' from identity provider 'live.com' does not exist in tenant 'Activated Growth' and cannot access the application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
 
I did load the app on my computer so this might be causing issues.
community

1 Reply

  • Petri-X's avatar
    Petri-X
    Bronze Contributor
    Dec 08, 2020

    micheleleach 

    I'm reading the message:

    "User account '********" from identity provider 'live.com' does not exist in tenant '*****' and cannot access the application"

    That your account has been deactivated on that tenant. Have you asked from them, if this could be possible?

Resources