Forum Discussion

Rohit001's avatar
Rohit001
Copper Contributor
Sep 13, 2022

MIcrosoft teams Direct routing | user Dialpad missing

We are using Microsoft teams direct routing. I have assigned a number to user, Microsoft teams E3 license plus phone system license .   Upon logging in user can not see the dial pad . Moreover if...
Direct Routing
Rohit001's avatar
Rohit001
Copper Contributor
Sep 16, 2022
any further inputs
Ben Donaldson's avatar
Ben Donaldson
Iron Contributor
Sep 16, 2022

Rohit001 The error you're receiving is stating that the prerequisite of the account being homed online isn't met, but we can see from the output of the previous command that it is (sipfed.online.lync.com).

 

If you've performed all other basic troubleshooting steps such as alternate user account, reapplying licensing etc. then for the speediest resolution I would simply raise a new Service Request from within the Support blade of your Admin Portal. 

 

I would be really interested in knowing the outcome, and would appreciate it if you post the fix here.

  • Rohit001's avatar
    Rohit001
    Copper Contributor
    Oct 13, 2022
    I have been facing another issue on incoming calls to Microsoft teams, in this case calls are disconnecting after 30 seconds because there is no acknowledgement from the Mobile provider, but i am suspecting an issue with 200 OK coming from Microsoft teams, which is the reason provider is not giving ACK in response to this 200 OK... I am attcahing the trace here, if you help






    Session Details:

    -------------------SIP------------------
    2022-10-13 21:04:11.625
    INVITE sip:+919986962695;tgrp=PCXT213;trunk-context=email address removed for privacy reasons;transport=udp;user=phone SIP/2.0
    Call-ID: email address removed for privacy reasons
    Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
    Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
    Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
    To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>
    From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSeq: 1 INVITE
    Max-Forwards: 69
    Content-Type: application/sdp
    Route: <sip:[2402:3a80:2000:c66f::4]:5060;transport=udp;lr>
    Content-Length: 318
    Request-Disposition: no-fork
    P-Asserted-Identity: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;user=phone>
    P-Asserted-Identity: <tel:+919760175779>
    Contact: <sip:[2402:3a80:2000:c63a::6]:5060;transport=udp;x-fbi=stdn-11;yop=00.00.E50B38BC.0000.702E;x-ctidx=12-21093>
    Supported: norefersub,100rel
    Allow: ACK,BYE,CANCEL,INFO,INVITE,NOTIFY,OPTIONS,PRACK,REFER,UPDATE
    P-Charging-Vector: icid-value=GYloAEVZEtB7TeriLnDMBSEP;icid-generated-at=10.40.44.135;orig-ioi=ims.mnc086.mcc404.3gppnetwork.org
    P-Early-Media: supported

    v=0
    o=LucentIBCF 1979343852 1979343852 IN IP6 imsgrp-011.kar.ims.sbc.nokia.com
    s=-
    c=IN IP6 2402:3a80:2000:c63c::4
    t=0 0
    m=audio 13700 RTP/AVP 96 8 97
    b=AS:88
    a=rtpmap:96 AMR/8000
    a=fmtp:96 mode-change-capability=2; max-red=0
    a=rtpmap:8 PCMA/8000
    a=rtpmap:97 telephone-event/8000
    a=ptime:20
    a=maxptime:20


    -------------------SIP------------------
    2022-10-13 21:04:11.625
    SIP/2.0 100 Trying
    Call-ID: email address removed for privacy reasons
    Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
    Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
    Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
    To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>
    From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSeq: 1 INVITE


    ------------------MBCD------------------
    2022-10-13 21:04:11.629
    mbcdEvent=MEDIA FLOW ADD
    FlowCollapsed=disabled
    FlowDirection=CALLING
    FlowID=150994979
    MediaFormat=96
    MediaReleased=disabled
    MediaType=audio/AMR/maxptime/ptime/
    OtherFlowID=0
    InputSourcev4Addr=
    InputSourcePort=0
    InputDestv4Addr=2402:3a80:2000:c671::4
    InputDestPort=10142
    OutputSourcev4Addr=103.146.242.143
    OutputDestv4Addr=
    OutputDestPort=0
    InputRealm=SipTrunk-R
    OutputRealm=Teams_Cust1
    ------------------MBCD------------------
    2022-10-13 21:04:11.629
    mbcdEvent=MEDIA FLOW ADD
    FlowCollapsed=disabled
    FlowDirection=CALLED
    FlowID=150994980
    MediaFormat=96
    MediaReleased=disabled
    MediaType=audio/AMR/maxptime/ptime/
    OtherFlowID=0
    InputSourcev4Addr=
    InputSourcePort=0
    InputDestv4Addr=103.146.242.143
    InputDestPort=20556
    OutputSourcev4Addr=2402:3a80:2000:c671::4
    OutputDestv4Addr=2402:3a80:2000:c63c::4
    OutputDestPort=13700
    InputRealm=Teams_Cust1
    OutputRealm=SipTrunk-R
    -----------------Egress Route-----------
    2022-10-13 21:04:11.629
    nextHop=<sip:+919986962695;tgrp=PCXT213;trunk-context=email address removed for privacy reasons;transport=udp;user=phone>
    routeType=
    hostName=52.114.14.70
    port=5061
    transportProtocol=TLS
    ttl=0

    -------------------SIP------------------
    2022-10-13 21:04:11.629

    INVITE sip:+email address removed for privacy reasons:5061;user=phone;transport=tls SIP/2.0
    Via: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
    Call-ID: email address removed for privacy reasons
    To: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>
    From: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSeq: 1 INVITE
    Max-Forwards: 68
    Content-Type: application/sdp
    Content-Length: 543
    Request-Disposition: no-fork
    P-Asserted-Identity: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;user=phone>
    P-Asserted-Identity: <tel:+919760175779>
    Contact: <sip:+email address removed for privacy reasons:5061;x-fbi=stdn-11;yop=00.00.E50B38BC.0000.702E;x-ctidx=12-21093;transport=tls>;sip.ice
    Supported: norefersub,100rel
    Allow: ACK,BYE,CANCEL,INFO,INVITE,NOTIFY,OPTIONS,PRACK,REFER,UPDATE
    P-Charging-Vector: icid-value=GYloAEVZEtB7TeriLnDMBSEP;icid-generated-at=10.40.44.135;orig-ioi=ims.mnc086.mcc404.3gppnetwork.org
    P-Early-Media: supported
    X-MS-SBC: Oracle/VM/9.1.0

    v=0
    o=LucentIBCF 1979343852 1979343852 IN IP4 103.146.242.143
    s=-
    c=IN IP4 103.146.242.143
    t=0 0
    a=ice-lite
    m=audio 20556 RTP/SAVP 96 8 97 13
    b=AS:80
    a=rtpmap:96 AMR/8000
    a=fmtp:96 mode-change-capability=2; max-red=0
    a=rtpmap:8 PCMA/8000
    a=rtpmap:97 telephone-event/8000
    a=rtpmap:13 CN/8000
    a=maxptime:20
    a=ptime:20
    a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:vMSQfxE4CJF69XWBSxp61OiKZlaex23gkleYGmwM|2^31
    a=rtcp-mux
    a=ice-pwd:T/FyTi+98hARCRc2uBUOy3
    a=ice-ufrag:JDQn
    a=candidate:1 1 UDP 659136 103.146.242.143 20556 typ host


    -------------------SIP------------------
    2022-10-13 21:04:11.670
    SIP/2.0 100 Trying
    FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>
    CSEQ: 1 INVITE
    CALL-ID: email address removed for privacy reasons
    VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
    CONTENT-LENGTH: 0
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
    SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


    -------------------SIP------------------
    2022-10-13 21:04:12.230
    SIP/2.0 180 Ringing
    FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=a0c060956e7b4d31878c77f66b390eac
    CSEQ: 1 INVITE
    CALL-ID: email address removed for privacy reasons
    VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
    RECORD-ROUTE: <sip:sip-du-a-as.pstnhub.microsoft.com:5061;transport=tls;lr>
    CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
    CONTENT-LENGTH: 0
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
    SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


    -------------------SIP------------------
    2022-10-13 21:04:12.231
    SIP/2.0 180 Ringing
    Call-ID: email address removed for privacy reasons
    Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
    Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
    Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
    To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=a0c060956e7b4d31878c77f66b390eac
    From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSeq: 1 INVITE
    Contact: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
    CONTENT-LENGTH: 0
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
    SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


    -------------------SIP------------------
    2022-10-13 21:04:12.805
    SIP/2.0 180 Ringing
    FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
    CSEQ: 1 INVITE
    CALL-ID: email address removed for privacy reasons
    VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
    RECORD-ROUTE: <sip:sip-du-a-as.pstnhub.microsoft.com:5061;transport=tls;lr>
    CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
    CONTENT-LENGTH: 0
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
    SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


    -------------------SIP------------------
    2022-10-13 21:04:12.805
    SIP/2.0 180 Ringing
    Call-ID: email address removed for privacy reasons
    Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
    Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
    Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
    To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
    From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSeq: 1 INVITE
    Contact: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
    CONTENT-LENGTH: 0
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
    SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


    -------------------SIP------------------
    2022-10-13 21:04:12.943
    SIP/2.0 180 Ringing
    FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=450ed1dd0c2141f9991478dfc177d269
    CSEQ: 1 INVITE
    CALL-ID: email address removed for privacy reasons
    VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
    RECORD-ROUTE: <sip:sip-du-a-as.pstnhub.microsoft.com:5061;transport=tls;lr>
    CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
    CONTENT-LENGTH: 0
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
    SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


    -------------------SIP------------------
    2022-10-13 21:04:12.943
    SIP/2.0 180 Ringing
    Call-ID: email address removed for privacy reasons
    Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
    Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
    Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
    To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=450ed1dd0c2141f9991478dfc177d269
    From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSeq: 1 INVITE
    Contact: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
    CONTENT-LENGTH: 0
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
    SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1


    -------------------SIP------------------
    2022-10-13 21:04:18.648
    SIP/2.0 200 OK
    FROM: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    TO: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
    CSEQ: 1 INVITE
    CALL-ID: email address removed for privacy reasons
    VIA: SIP/2.0/TLS 103.146.242.13:5061;branch=z9hG4bKbr37n0008gdanqic7ts0.1
    RECORD-ROUTE: <sip:sip-du-a-as.pstnhub.microsoft.com:5061;transport=tls;lr>
    CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
    CONTENT-LENGTH: 1308
    CONTENT-TYPE: application/sdp
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
    SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1

    v=0
    o=- 0 1 IN IP4 52.113.158.233
    s=session
    c=IN IP4 52.113.158.233
    b=CT:2000
    t=0 0
    m=audio 51588 RTP/SAVP 8 13 97
    a=ice-ufrag:h2/F
    a=ice-pwd:ACDpD/ECNJ6lqx/5oehstdxD
    a=rtcp-mux
    a=candidate:4 1 UDP 1258289150 52.113.158.233 51588 typ relay raddr 106.204.201.219 rport 52363
    a=candidate:2 1 UDP 2130705406 192.168.124.111 50012 typ host
    a=candidate:1 1 tcp-act 2121006590 192.168.124.111 50000 typ host
    a=candidate:3 1 UDP 1694497278 106.204.201.219 52363 typ srflx raddr 192.168.124.111 rport 50012
    a=candidate:5 1 tcp-act 1684796926 106.204.201.219 38992 typ srflx raddr 192.168.124.111 rport 50016
    a=candidate:6 1 tcp-pass 1248195582 52.113.158.173 59518 typ relay raddr 106.204.201.219 rport 38992
    a=candidate:7 1 tcp-act 1248588286 52.113.158.173 59518 typ relay raddr 106.204.201.219 rport 38992
    a=x-candidate-info:4 network-type=WLAN
    a=x-candidate-info:2 network-type=WLAN
    a=x-candidate-info:1 network-type=WLAN
    a=x-candidate-info:3 network-type=WLAN
    a=x-candidate-info:5 network-type=WLAN
    a=x-candidate-info:6 network-type=WLAN
    a=x-candidate-info:7 network-type=WLAN
    a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:peNAJ1K+u3t2BZNqT0XP+PUqgiYkgX6I86cE1Lab|2^31
    a=rtpmap:8 PCMA/8000
    a=rtpmap:13 CN/8000
    a=rtpmap:97 telephone-event/8000
    a=fmtp:97 0-16
    a=ptime:20
    a=maxptime:200


    ------------------MBCD------------------
    2022-10-13 21:04:18.651
    mbcdEvent=MEDIA FLOW LATCH
    FlowCollapsed=disabled
    FlowDirection=CALLING
    FlowID=150994979
    MediaFormat=8
    MediaReleased=disabled
    MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
    OtherFlowID=0
    InputSourcev4Addr=
    InputSourcePort=0
    InputDestv4Addr=2402:3a80:2000:c671::4
    InputDestPort=10142
    OutputSourcev4Addr=103.146.242.143
    OutputDestv4Addr=52.113.158.233
    OutputDestPort=51588
    InputRealm=SipTrunk-R
    OutputRealm=Teams_Cust1
    ------------------MBCD------------------
    2022-10-13 21:04:18.651
    mbcdEvent=MEDIA FLOW LATCH
    FlowCollapsed=disabled
    FlowDirection=CALLING
    FlowID=150994979
    MediaFormat=8
    MediaReleased=disabled
    MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
    OtherFlowID=0
    InputSourcev4Addr=
    InputSourcePort=0
    InputDestv4Addr=2402:3a80:2000:c671::4
    InputDestPort=10142
    OutputSourcev4Addr=103.146.242.143
    OutputDestv4Addr=52.113.158.233
    OutputDestPort=51588
    InputRealm=SipTrunk-R
    OutputRealm=Teams_Cust1
    ------------------MBCD------------------
    2022-10-13 21:04:18.651
    mbcdEvent=MEDIA FLOW MODIFY
    FlowCollapsed=disabled
    FlowDirection=CALLED
    FlowID=150994980
    MediaFormat=8
    MediaReleased=disabled
    MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
    OtherFlowID=0
    InputSourcev4Addr=
    InputSourcePort=0
    InputDestv4Addr=103.146.242.143
    InputDestPort=20556
    OutputSourcev4Addr=2402:3a80:2000:c671::4
    OutputDestv4Addr=2402:3a80:2000:c63c::4
    OutputDestPort=13700
    InputRealm=Teams_Cust1
    OutputRealm=SipTrunk-R
    ------------------MBCD------------------
    2022-10-13 21:04:18.651
    mbcdEvent=MEDIA FLOW MODIFY
    FlowCollapsed=disabled
    FlowDirection=CALLING
    FlowID=150994979
    MediaFormat=8
    MediaReleased=disabled
    MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
    OtherFlowID=0
    InputSourcev4Addr=
    InputSourcePort=0
    InputDestv4Addr=2402:3a80:2000:c671::4
    InputDestPort=10142
    OutputSourcev4Addr=103.146.242.143
    OutputDestv4Addr=52.113.158.233
    OutputDestPort=51588
    InputRealm=SipTrunk-R
    OutputRealm=Teams_Cust1
    -------------------SIP------------------
    2022-10-13 21:04:18.651
    SIP/2.0 200 OK
    Call-ID: email address removed for privacy reasons
    Via: SIP/2.0/UDP [2402:3a80:2000:c63a::6]:5060;branch=z9hG4bK6ad0348121c70fc3846f9a3d7ce06a6f6347c58b-7-11e-6347e1c01109b0fe
    Via: SIP/2.0/UDP 127.0.0.1;branch=z9hG4bK_0019_9747-140098478423084
    Via: SIP/2.0/UDP 169.254.218.11:5060;received=169.254.218.11;branch=z9hG4bK8f19e47b1ae8b5a3333b2da51d17224a6347d80c-0-1-6347e1c011018aba
    To: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
    From: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSeq: 1 INVITE
    Contact: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
    CONTENT-LENGTH: 474
    CONTENT-TYPE: application/sdp
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY
    SERVER: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1

    v=0
    o=- 0 1 IN IP6 2402:3a80:2000:c671::4
    s=session
    c=IN IP6 2402:3a80:2000:c671::4
    b=CT:2000
    t=0 0
    m=audio 10142 RTP/AVP 8 97
    a=rtpmap:8 PCMA/8000
    a=rtpmap:97 telephone-event/8000
    a=fmtp:97 0-16
    a=x-candidate-info:2 network-type=WLAN
    a=x-candidate-info:1 network-type=WLAN
    a=x-candidate-info:3 network-type=WLAN
    a=x-candidate-info:5 network-type=WLAN
    a=x-candidate-info:6 network-type=WLAN
    a=x-candidate-info:7 network-type=WLAN
    a=maxptime:200
    a=ptime:20


    -------------------SIP------------------
    2022-10-13 21:04:48.652
    BYE sip:+email address removed for privacy reasons:5061;x-fbi=stdn-11;yop=00.00.E50B38BC.0000.702E;x-ctidx=12-21093;transport=tls SIP/2.0
    FROM: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
    TO: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSEQ: 3 BYE
    CALL-ID: email address removed for privacy reasons
    MAX-FORWARDS: 70
    VIA: SIP/2.0/TLS 52.114.14.70:5061;branch=z9hG4bK943129cd
    REASON: Q.850;cause=18;text="9fd2f7ce-2229-4f87-a217-aae528ad7b3e;Call Controller timed out while waiting for acknowledgement."
    CONTACT: <sip:api-du-c-asse.pstnhub.microsoft.com:443;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb>
    CONTENT-LENGTH: 0
    USER-AGENT: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY


    -------------------SIP------------------
    2022-10-13 21:04:48.653
    BYE sip:[2402:3a80:2000:c63a::6]:5060;transport=udp;x-fbi=stdn-11;yop=00.00.E50B38BC.0000.702E;x-ctidx=12-21093 SIP/2.0
    Via: SIP/2.0/UDP [2402:3a80:2000:c66f::4]:5060;branch=z9hG4bKo3di2g20808hjh0i2uv0.1
    FROM: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
    TO: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSEQ: 3 BYE
    CALL-ID: email address removed for privacy reasons
    MAX-FORWARDS: 69
    REASON: Q.850;cause=18;text="9fd2f7ce-2229-4f87-a217-aae528ad7b3e;Call Controller timed out while waiting for acknowledgement."
    CONTACT: <sip:[2402:3a80:2000:c66f::4]:5060;x-i=9fd2f7ce-2229-4f87-a217-aae528ad7b3e;x-c=3f5d436e6d675b25b8ba1b26e5db1cf2/s/1/dd26e7ab31a642ff941441978c8745eb;transport=udp>
    CONTENT-LENGTH: 0
    USER-AGENT: Microsoft.PSTNHub.SIPProxy v.2022.9.15.1 i.ASSE.1
    ALLOW: INVITE,ACK,OPTIONS,CANCEL,BYE,NOTIFY


    ------------------MBCD------------------
    2022-10-13 21:04:48.653
    mbcdEvent=
    FlowCollapsed=disabled
    FlowDirection=CALLING
    FlowID=150994979
    MediaFormat=8
    MediaReleased=disabled
    MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
    OtherFlowID=0
    InputSourcev4Addr=
    InputSourcePort=0
    InputDestv4Addr=2402:3a80:2000:c671::4
    InputDestPort=10142
    OutputSourcev4Addr=103.146.242.143
    OutputDestv4Addr=52.113.158.233
    OutputDestPort=51588
    InputRealm=SipTrunk-R
    OutputRealm=Teams_Cust1
    -------------------SIP------------------
    2022-10-13 21:04:48.655
    SIP/2.0 200 OK
    Call-ID: email address removed for privacy reasons
    Via: SIP/2.0/UDP [2402:3a80:2000:c66f::4]:5060;received=2402:3a80:2000:c66f::4;branch=z9hG4bKo3di2g20808hjh0i2uv0.1
    To: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    From: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
    CSeq: 3 BYE
    Date: Thu, 13 Oct 2022 10:01:09 GMT
    Content-Length: 0


    -------------------SIP------------------
    2022-10-13 21:04:48.656
    SIP/2.0 200 OK
    FROM: <sip:+919986962695@52.114.14.70:5061;transport=tls;user=phone>;tag=215ed2d8ffffffff3a90552bacd739df
    TO: <sip:+email address removed for privacy reasons:5061;transport=tls;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    CSEQ: 3 BYE
    CALL-ID: email address removed for privacy reasons
    VIA: SIP/2.0/TLS 52.114.14.70:5061;branch=z9hG4bK943129cd
    Date: Thu, 13 Oct 2022 10:01:09 GMT
    Content-Length: 0
    X-MS-SBC: Oracle/VM/9.1.0


    ------------------MBCD------------------
    2022-10-13 21:04:48.656
    mbcdEvent=MEDIA FLOW DELETE
    FlowCollapsed=disabled
    FlowDirection=CALLING
    FlowID=150994979
    MediaFormat=8
    MediaReleased=disabled
    MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
    OtherFlowID=0
    InputSourcev4Addr=2402:3a80:2000:c63c::4
    InputSourcePort=13700
    InputDestv4Addr=2402:3a80:2000:c671::4
    InputDestPort=10142
    OutputSourcev4Addr=103.146.242.143
    OutputDestv4Addr=106.204.201.219
    OutputDestPort=52363
    InputRealm=SipTrunk-R
    OutputRealm=Teams_Cust1
    ------------------MBCD------------------
    2022-10-13 21:04:48.656
    mbcdEvent=MEDIA FLOW DELETE
    FlowCollapsed=disabled
    FlowDirection=CALLED
    FlowID=150994980
    MediaFormat=8
    MediaReleased=disabled
    MediaType=audio/PCMA/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/x-candidate-info/maxptime/ptime/crypto/ice-pwd/ice-ufrag/candidate/candidate/candidate/candidate/candidate/candidate/candidate/rtcp-mux/
    OtherFlowID=0
    InputSourcev4Addr=106.204.201.219
    InputSourcePort=52363
    InputDestv4Addr=103.146.242.143
    InputDestPort=20556
    OutputSourcev4Addr=2402:3a80:2000:c671::4
    OutputDestv4Addr=2402:3a80:2000:c63c::4
    OutputDestPort=13700
    InputRealm=Teams_Cust1
    OutputRealm=SipTrunk-R

    ----------Session Summary----------
    Startup Time: 2022-10-13 21:04:11.625
    State: TERMINATED-200
    Duration: 30
    From URI: <sip:+919760175779@[2402:3a80:2000:c63a::6]:5060;transport=udp;user=phone>;tag=6347d80c-6347e1c010ff4f92-0908-01-ic-ibo-lucentIBCF-000004
    To URI: <sip:+919986962695@[2402:3a80:2000:c66f::4]:5060;transport=udp;user=phone>
    Ingress Src Address: 2402:3a80:2000:c63a::6
    Igress Src Port: 5060
    Igress Dest Address: 2402:3a80:2000:c66f::4
    Igress Dest Port: 5060
    Egress Source Address: 103.146.242.13
    Egress Source Port: 5061
    Egress Destination Address: 52.114.14.70
    Egress Destination Port: 5061
    Igress Realm: SipTrunk-R
    Egress Realm: Teams_Cust1
    Igress NetworkIf: s0p0
    Egress NetworkIf: s0p0
    Igress Transport: UDP
    Egress Transport: UDP
  • Rohit001's avatar
    Rohit001
    Copper Contributor
    Oct 13, 2022
    Hi Ben,
    The issue is fixed, The issue was at microsoft end.. Microsoft agent told me this was one of the rarest issue which could only be fixed by Microsoft product group team be doing the forceful synchronization from the microsoft centralized tool
  • Rohit001's avatar
    Rohit001
    Copper Contributor
    Sep 16, 2022
    Yes, I have another ticket going on wit Microsoft, even they are unable to find the problem.. I have done all the basic troubleshooting you mentioned. This problem is occurring for two users, both are in different different tenants, we don't have any other users. I will surely post the solution once it gets fixed. Thanks for all your help.

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