Forum Discussion

Copper Contributor

Dec 22, 2020

Microsoft teams crashes during video calls.

Hi, I have this problem since many weeks now, Microsoft Teams crashes and restart itself 5-10 min after starting a call. The screen share is very slow, meaning that if one of my colleagues shares...

crash

teams

ThereseSolimeno

Former Employee

Dec 23, 2020

Hello AALI_Mohamed-Amine Please take a look at the Best Response in this prior post and see if it helps you: Re: MS Teams crashes *sometimes* during Video calls/meetings - Page 3 - Microsoft Tech Community

AALI_Mohamed-Amine

Copper Contributor

Dec 24, 2020

ThereseSolimenoHi, thank you for your answer. I uninstalled all my Realtek drivers, and installed the latest drivers for my laptop, but that didn't fix anything. I have a lot of difficulties finding the source of the problem, I don't know if it is something related to my OS, my BIOS configuration, a specific driver... Since broadcasts during video calls are very jerky, same thing for screen shares, I have no idea of what can be the source of the problem.

ThereseSolimeno
Former Employee
Dec 24, 2020
Hello AALI_Mohamed-Amine I'm going to suggest that you reach out to answers.microsoft.com for personalized tech support.