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blue_man's avatar
blue_man
Iron Contributor
Jan 25, 2021
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Microsoft Teams Call queues

When you create a call queue and have it redirected to a "person in organisation" what is the minimum license/s that this user account needs when selecting it in the "person in organisation" option? ...
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  • fowler_23's avatar
    fowler_23
    Jan 26, 2021

    blue_man 

     

    Hi,

    If your purpose for diverting is to just deliver it to a Voicemail box, then you want to instead setup an Office 365 group. Add the people who want to get the voicemail (delivered into users Outlook under the Groups section).  Then within the Call Queue, choose Voicemail in the Redirect to and choose your O365 group.

    This requires no license. What you describe used to be the way it had to work and was annoying as you had to fully license those users just to deliver voicemail. However, it did get changed last year if I'm right to include O365 groups as voicemail distribution groups.

     

    Regards

blue_man's avatar
blue_man
Iron Contributor
Jan 26, 2021

fowler_23 They wanted it specifically to be a centralised mailbox, but I will keep that in mind in the future. Will the O365 groups work if our mailboxes are on premise? We have our on premise AD accounts synced with AADC and full Exchange hybrid in place.

fowler_23's avatar
fowler_23
Iron Contributor
Jan 26, 2021

blue_man 

 

Not configured it myself but believe so

 

https://docs.microsoft.com/en-us/exchange/hybrid-deployment/set-up-microsoft-365-groups#:~:text=If%20you've%20configured%20a,the%20steps%20in%20this%20topic.

 

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