Forum Discussion

castrazozza's avatar
castrazozza
Copper Contributor
Oct 16, 2020
Solved

Microsoft Teams Black screen

The app just turn black when i start it. i tried to uninstall e reinstall, clear chache, change account ecc nothing worked. I can use it via web but not from the app
teams black screen
  • ChrisD1610's avatar
    ChrisD1610
    Mar 03, 2021

    castrazozza 

     

    A solution that works for me and does not require computer restart:
    1. Hit `Win+R` to open a console prompt.
    2. Kill all processes that have teams in their name with this command:

    taskkill /IM "teams*" /F

    3. Launch Teams.

David_Kyle's avatar
David_Kyle
Copper Contributor
Dec 20, 2023
The article had a fix that worked for me. See "8. DELETE THE SETTINGS.JSON FILE".

1. quit teams
2. renamed the file to hide it from Teams.
C:\Users\UserName\AppData\Roaming\Microsoft\Teams
3. restart Teams
4. put computer to sleep
5. wake it up, problem solved

I suspect the problem was due to my successful upgrade from Windows 10 to Windows 11.