Microsoft teams Audio Conferencing - Outside Clients stuck in lobby

Copper Contributor

May 23, 2020

I'd suggest you revisit the settings and ensure your end-user (joiner\organizer) is using the default meeting policies (Global) also consider what type of medium they (joiner) are using to join a meeting - either accessing it using Teams Desktop, using the meeting link as anonymous user or probably dialing in using their mobile devices.

TAC : https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams
PowerShell : https://docs.microsoft.com/en-us/powershell/module/skype/set-csteamsmeetingpolicy?view=skype-ps

Teams Admin Center (UI)

SFB PowerShell

Teams Admin Center > Users> select the affected user > Policies tab > Edit

"Grant-CsTeamsMeetingPolicy -Identity user@domain.com -PolicyName $null".

Global Meeting Policy

RestrictedAnonymousAccess Policy

AllowAnonymousUsersToStartMeeting = True

AutoAdmittedUsers = Everyone

AllowPSTNUsersToBypassLobby = True

AllowAnonymousUsersToStartMeeting = False

AutoAdmittedUsers = EveryoneInCompany

AllowPSTNUsersToBypassLobby = True

Note: changes take effect between 2-4 hours per experience.

Furthermore, if you feel that the service is degraded I'd suggest you pay a visit to the AC's Service Health , abuse the options to find the incident information you need, so that unnecessary efforts can be avoided.

https://docs.microsoft.com/en-us/office365/enterprise/view-service-health

Polite as usual,

BFN

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Microsoft teams Audio Conferencing - Outside Clients stuck in lobby

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