Forum Discussion
MicrosoftMicrosoft stream - Only recording sound and not recording screen share
That is an active incident reported in the Message Center, started yesterday. ID TM207532
Title: Recorded meetings not capturing screensharing
User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.
Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.
Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.
Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)
Hi Linus,
I just did a 90 minute lecture on Teams, recorded the session with 15 students. After the video was uploaded to Streams, the video cut out after 3/4 minutes, but it still recorded the audio. I don't want to record another 90 minute session to find out the same problem is going to happen again. I really need this application to work. Is my recording completely gone now? Do I have to record it again?
There was also another incident in the middle of the recording where feedback was coming back across my speakers, no other microphones were on (I checked) and no one else could hear it.
If I can't get confirmation that it is fixed and it won't happen again, then I'm going to have to use another platform and recommend my organisation to the same thing. I don't have time to be re-recording sessions due to poor applications.
-Mike
Nothing reported in Message Center that it is an ongoing problem, but it could be something for your tenant. Office 365 Admins can check Message Center. If not they can contact Microsoft Support about the recording that was cut.
I encountered the same issue wherein the recording did not work on April 3rd. If you are saying that this may be "specific tenant" issue. My location was Sydney Australia and my meeting attendees are in Manila Philippines. Since we all need to find resolution to this issue what information do we need to share the Teams technical experts to troubleshoot the issue. I would say all information are kept via Microsoft Azure and should be able to retrieve that way.
- Microsoft can't and may not access your information in the your Tenant without to proper authorization that you need to give them. At least that is in our situation.
The best way to contact support is through the Microsoft 365 admin portal, https://admin.microsoft.com and click the ? at the top right corner next to your name.
I did it a few times and within 30 minutes or so you will be contacted by a support engineer to ask for the details.
3 April there was a message in the admin health center where it said that there was a problem with recordings. The message was closed on 3 April and it should be fixed. I can't find any more message that there was a "known" problem with recorded meetings.
If you still have these problems I would suggest to create a support call.I had the same issue; below are the details.
Time recorded: Wednesday, November 17, 2021, 12:07:56 AM
Impact: It's a training video that will be shared with the new onboarding employees.
Please help.
Thank you.
Same for me. Live event this morning but only records audio and not the whole event. How am I meant to sell this solution to customers when it does not work.
