Forum Discussion
MicrosoftMicrosoft stream - Only recording sound and not recording screen share
That is an active incident reported in the Message Center, started yesterday. ID TM207532
Title: Recorded meetings not capturing screensharing
User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.
Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.
Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.
Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)
SimonaMargarint LinusCansby JoelFergusonFalmouth sjordan doubleope MegiStojku ICT-ANRO rshapiro smileyfacehalo HildurB
Hey Guys,
My colleague issued the following advice. I'd love to hear if this works for you...
Start the recording before sharing your screen. Once you’ve stopped the recording, please don’t hang up the meeting yourself (if you’re the one who has started the recording) until it has saved otherwise it stops saving [I think this is why we end up with audio only and not video].
Saving does take some time particularly if it’s a longer recording. Be patient!! You can see whether it has saved by looking in the meeting chat. All the participants can leave the meeting; the ‘recorder’ just needs to make sure they stay in until the meeting has recorded. Only when it says recording has saved can you exit the meeting. [So there should be two messages in the chat. One to say that the recording has stopped and a second to say that the recording is ready.]
Hope this helps. If not, please let me know.
My recordings have started working fine (for now at least). I have tried various combinations of things (starting screen share before/after starting recording, leaving the meeting before stopping the recording, ...) and nothing broke. (I did get a warning that the recording stopped unexpectedly, but the full 70-minute recording was there.)
Until I came back here, I thought the problem was solved!
