Forum Discussion
Microsoft stream - Only recording sound and not recording screen share
- Mar 25, 2020
That is an active incident reported in the Message Center, started yesterday. ID TM207532
Title: Recorded meetings not capturing screensharing
User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.
Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.
Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.
Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)
According to Microsoft the service is restored
Title: Some meeting recordings are not capturing screensharing
User Impact: Some meeting recordings were not capturing screensharing or other videos.
Final status: We've confirmed that the fix has been completely deployed the affected environment and our testing and telemetry indicated that the issue has been mitigated.
Scope of impact: Your organization was affected by this event, and any user may have experienced impact if they were viewing a meeting recording that has a screensharing session or other videos.
Start time: Monday, March 16, 2020, 7:00 PM (6:00 PM UTC)
End time: Saturday, March 28, 2020, 9:44 PM (8:44 PM UTC)
Root cause: A decoding issue within the video pipeline resulted in the record meetings feature to not work as expected.
Next steps: - We're investigating why the increase in traffic degraded the video pipeline to find ways of preventing this issue from reoccurring.
This is the final update for the event.
Michel Bosch failed yesterday afternoon - 40 minute meeting, only recorded our faces / no screen sharing...