Forum Discussion
MicrosoftMicrosoft stream - Only recording sound and not recording screen share
That is an active incident reported in the Message Center, started yesterday. ID TM207532
Title: Recorded meetings not capturing screensharing
User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.
Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.
Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.
Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)
According to Microsoft the service is restored 
Title: Some meeting recordings are not capturing screensharing
User Impact: Some meeting recordings were not capturing screensharing or other videos.
Final status: We've confirmed that the fix has been completely deployed the affected environment and our testing and telemetry indicated that the issue has been mitigated.
Scope of impact: Your organization was affected by this event, and any user may have experienced impact if they were viewing a meeting recording that has a screensharing session or other videos.
Start time: Monday, March 16, 2020, 7:00 PM (6:00 PM UTC)
End time: Saturday, March 28, 2020, 9:44 PM (8:44 PM UTC)
Root cause: A decoding issue within the video pipeline resulted in the record meetings feature to not work as expected.
Next steps: - We're investigating why the increase in traffic degraded the video pipeline to find ways of preventing this issue from reoccurring.
This is the final update for the event.
Bad News. I just completed a 90 minute session. Teams only recorded audio and 2 windows
rshapiro Just checked the Streams on our site and there are ±40 new meetings published today and all with screen sharing enabled.
If you are not the admin, then you could ask your admin to make an support case about it. They can do it through the Microsoft 365 admin portal. Really easy and you get a quick response from an Microsoft employee.
- I have this problem to - did a live session with students and had two presenters. recorded audio of presenters but none of the screen share..... how do we fix this please, quite a major issue from a quality perspective.... am guessing people might not be reporting this if they aren't checking their recordings....... therefore the true quantity of recordings affected will not be known......
