Forum Discussion
MicrosoftMicrosoft stream - Only recording sound and not recording screen share
That is an active incident reported in the Message Center, started yesterday. ID TM207532
Title: Recorded meetings not capturing screensharing
User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.
Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.
Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.
Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)
I started the recording of an MS Teams meeting this morning, and I found (after 1:54h of recording time) that my screen sharing is not recorded at all! I can hear the participants' voices, but I can see only a static screen of the participants' names/pictures... Totally frustrating 😞
I have the same problem. Some of my recordings have worked, but my most recent two have failed in this way.
In another thread, people have some theories that the timing of when you start the screen share may make a difference. (Before/after starting recording.) But others are seeing random results.
I have previously tried using separate software (Echo360) to make the recording, but this puts too much strain on my tablet, and I see performance issues which can affect the inking and the audio.
I hope that this problem can be resolved soon, because when it works recording in Teams is very convenient!
The advice I have received locally is this:
"You need to start the recording before you start sharing your screen in MS Teams. you'll find this will work otherwise you just get your camera."
I'm going to try this, though in another thread people have said that the results are still random for them.
Joel_Feinstein - I did that - and still the recording only has the static pictures and voices.
No screen sharing.
