Forum Discussion
MicrosoftMicrosoft stream - Only recording sound and not recording screen share
That is an active incident reported in the Message Center, started yesterday. ID TM207532
Title: Recorded meetings not capturing screensharing
User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.
Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.
Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.
Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)
SimonaMargarint
the same problem occurs in our records done from the last days / weeks.
Tested it with 3 attendants in a sumulated meeting of about 15 min > worked
All our records of MS TEAMS meetings with higher amount (more than 30 attendants) occured to freeze the visual part after 3 or 4 minutes. Audio part works fine.
LinusCansby
Since we try to train all our employees in remote and collaboration tools we urgently need to record the MS TEAMS sessions
So I hope the issue will be fixed soon
ICT-ANRO It is just wait and see. But you can report to Microsoft Support that you have this problem and they will maybe be able to assign more resources to fix this.
Latest update
Current status: We've verified an issue with the video decoding pipeline that was exposed due to the larger than normal influx of traffic, which is resulting in the impact to the record meetings feature and screensharing. We're continuing to rebalance traffic on the affected infrastructure to restore service.