Forum Discussion
Message could not be delivered. Your organizations are not set up to talk to each other.
Hi lknutson
This is usually because users are in different tenants, and either your organisation, or their organisation, either has external access disabled in the Teams Admin Centre or only set to work with specific domains
Solution would be to raise to your IT admin to check and correct, and for them to also raise to their IT admin to check and correct to ensure your organisations can talk to one another. Unfortunately, this may be a policy in one of the organisations has knowingly applied so it would be up to them to allow you both to talk to each other.
Hope that answers your question!
Best, Chris
Hi lknutson
This is usually because users are in different tenants, and either your organisation, or their organisation, either has external access disabled in the Teams Admin Centre or only set to work with specific domains
Solution would be to raise to your IT admin to check and correct, and for them to also raise to their IT admin to check and correct to ensure your organisations can talk to one another. Unfortunately, this may be a policy in one of the organisations has knowingly applied so it would be up to them to allow you both to talk to each other.
Hope that answers your question!
Best, Chris
ChrisHoardMVP I know this is an older thread, but wanted to know what would cause it suddenly stop working when it had been working earlier in the day. Both groups say that they have not changed anything knowlingly. Are there specific setting to point the admins toward?
ChrisHoardMVP No federation. I have been able to start a chat and look for an address that is external and communicate. With Skype connectors, the abilities have been limited, but I have been able to chat. With fellow Team users, no link between companies, there are more options.
Yesterday, I had texted and I had sent some screen captures for that past few months. Sometime after 10am PDT, it all stopped. The user was marked as unknown and messages sent that we could not communicate as our companies had not been set up. Other outside contacts still work in both of our respective companies.
