Forum Discussion
Make a test call contiues to ring
I am trying to test headphones to order for staff who sit in open cubicles. When I go to 'Make a test call' to check out the sound quality of the microphone, I do not get an option to answer the call...
Hi,
You should not get an incoming call when you click on "Make a test call" it should be your client calling the Teams Echo bot, so I'm not sure why you get an call you can't answer.
Try to update your Teams client or download a new one here:
https://statics.teams.microsoft.com/production-windows-x64/1.4.00.21688/Teams_windows_x64.exe
You should not get an incoming call when you click on "Make a test call" it should be your client calling the Teams Echo bot, so I'm not sure why you get an call you can't answer.
Try to update your Teams client or download a new one here:
https://statics.teams.microsoft.com/production-windows-x64/1.4.00.21688/Teams_windows_x64.exe
Linus,
Thank you for the reply. Maybe, for some reason, the bot is not answering the test call, it continues to ring without an answer.
When I start the test call it goes to a window with the following,
which looks different from the window when I call someone directly.
If I hit the red hang up/leave button, on the bot call, it goes to the screen to ask you if all was well, but the ring continues until you kill teams. If I do the same on a call to a coworker it ends the call.
I may try the upgrade to see if that helps.
