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Pslager's avatar
Pslager
Copper Contributor
Apr 15, 2020

Live Events Option Missing from Teams

Hi,    I have gone through all the policy, I am an admin in Teams, everything is enabled. The tenant is in the US, we have E5 licensing.  I have no idea why I can't see the new live meeting option ...
Live Events
teams
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Apr 28, 2020

Pslager Hello, you've checked all prerequisites? 

 

https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/plan-for-teams-live-events

 

You're missing this option?

 

 

 

Sometimes I have to do a manual sign out / sign in for things to refresh. Perhaps you need to do the same (as long as the configuration and prerequisites are met).

Janneman's avatar
Janneman
Copper Contributor
Apr 28, 2020

ChristianBergstromindeed that's the missing option. I even tried to logoff / logon and the problem persists. No option to create live event.

  • OwusuDC's avatar
    OwusuDC
    Copper Contributor
    Nov 10, 2021

    Which licenses are you assigned to? Please check whether you are assigned to the any of the following licenses. Enterprise E1,E3, and E5, and education licenses A3 and A5. Janneman 

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Apr 28, 2020

    Janneman Have you seen the option before? Are all users affected?

     

    Perhaps you need to go through this again https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/set-up-for-teams-live-events

     

    If you know all is good you should open a ticket with Microsoft support.

    • Janneman's avatar
      Janneman
      Copper Contributor
      Apr 28, 2020
      in a meantime I figured out you need E1 E3 or E5 instead of Microsoft 365 Business Standard (formerly Office 365 Business Premium). E1 is on the cheaper than MS 365 BS.....
      • anupbhulabhai's avatar
        anupbhulabhai
        Copper Contributor
        Mar 10, 2021

        looks like microsoft just changed this recently becuase I had a user use live meeting option only a few months ago and she only had business standard.  this change to e licenses is recent i think and further it still doesnt work anymore even though i changed her to e3..... something else is blocking it with the new change, as usual microsoft is poor in communicating its changes. Janneman 

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