Forum Discussion

Timothy White's avatar
Timothy White
Copper Contributor
Jul 09, 2020

Live event error: 'Failed to execute "Send Live" command. Please try again later.'

Hi.   Our producer team have had this error show in a few Live events.  For example this morning Producer A could not send a presenter live, but Producer B could.  Later on in the event Producer A ...
Live Events
L_464's avatar
L_464
Copper Contributor
Oct 09, 2020
Hi did anyone have any joy with an answer to this? Had the same issue yesterday on live event
  • DavidSpanburg's avatar
    DavidSpanburg
    Copper Contributor
    Oct 22, 2020

    L_464 This happened last Friday 16 OCt 2020 at a Live Event I was producing.  a 4 hour event with 12 presenters with shared desktops/presentations. During 1 session, with 1 of the presenters when I tried to move the content and Video from the Queue Window to the Live Window got the error message 'Failed to execute "Send Live" command. Please try again later' tried several times. I then pulled up my backup version of the presentation, shared that, which worked, The Presenter saw that his presentation was no longer being shared and redid his share.  This time I was able to move his content to the Live window with no issues.

    david

     

    • flepp4ever's avatar
      flepp4ever
      Copper Contributor
      Oct 28, 2020

      I've just experienced the same issue during a training on the 28th of October 2020 at 17:00 CET.
      Is there any solution out yet?
      I solved the problem by restarting Teams an logging in again to start the event.

      I'd appreciate help to prevent this in the future.

      • LLapperarchten's avatar
        LLapperarchten
        Copper Contributor
        Dec 16, 2020

         

        got the error above and have tried logging out of Teams and back and starting the live event but still same error message, is there a solution? or is there another work around I can try?

Resources