Forum Discussion

robeggleston's avatar
robeggleston
Copper Contributor
Jul 02, 2020
Solved

Laggy typing in MacOS

This seems to be a well documented issue caused by CPU usage spikes. Typing lags constantly in teams, perhaps once every 5 to 10 seconds, regardless of background CPU usage. I'll be typing a message ...
BUG
LAG
  • witoldbolt's avatar
    witoldbolt
    May 04, 2021

    For me the issues are solved now after completely removing Teams with all the local data / caches. You can find numerous instructions online on how to do this - like this one: https://apple.stackexchange.com/questions/407416/how-to-delete-cache-of-microsoft-teams-on-macos

     

    It's a shame that people still have issues with this. It seems there is a ton of bugs causing some dirty writes / reads on some cached files / objects / whatever, which can cause the app to be unstable or extremely laggy. 

     

    Anyhow I suffered from this issues for sometime, after which I've spent one afternoon on fully cleaning and reinstalling Teams and it helped. I can work again...

Marc Lauinger's avatar
Marc Lauinger
Former Employee
Jul 07, 2020
This isn't a Mac specific issue, we are working to improve overall responsiveness through better resource utilization. There are a number of efforts underway to reduce CPU and memory utilization while better aligning rendering and video performance to a systems specific configuration be that independent GPU or software rendering.
robeggleston's avatar
robeggleston
Copper Contributor
Jul 21, 2020

Marc Lauinger Yeah this is desperately needed. I can't type more than a few characters without getting lag and my colleagues on iMacs of the same spec report similar problems. Very frustrating.

  • witoldbolt's avatar
    witoldbolt
    Copper Contributor
    Oct 19, 2020

    Is there any progress on this? I'm still having the same issue as described above today - using modern MacOS version, up-to-date Teams and high spec Mac Book Pro 15" with a dedicated GPU.

     

    I guess typing few words in a text input field should not be a challenge for a 4-core i7 CPU and a discreet GPU? Somehow in Teams it is. I think such things used to work much better in software created 20-30 years ago.. which is kind of sad taking into account the progress that was made in hardware. 

     

    Could you please work on this now?

     

     

    • Ethan Stern's avatar
      Ethan Stern
      Iron Contributor
      Oct 20, 2020

      witoldbolt I am running a similar setup on my MacBook Pro and have not had this issue- have you tried "Disable GPU hardware acceleration" in settings and/or clearing your Teams cache?  Could be a file went rogue in there...

      Clear Teams Cache on a Mac

       

      /Library/Application Support/Microsoft/Teams - you can delete everything in the folder

       

      • witoldbolt's avatar
        witoldbolt
        Copper Contributor
        Oct 20, 2020

        Ethan Stern Thanks for advice.

         

        /Library/Application Support/Microsoft/Teams - this was not existing on my machine, yet this exists:

        $HOME//Library/Application Support/Microsoft/Teams.

         

        I've deleted it, and as I side effect the local settings have been deleted (not a problem anyway). I've tried turning off GPU and animations and will see if this helps! For now it works OK, but in the past it used to be like that - working fine for a while, then lagging again... 

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