Forum Discussion
Issues with Live events
Our users are all currently working from home and are connecting via VPN. They are all joining via individual laptops. All users are based in the UK. Our networks teams have already looked at any possible VPN issues and haven’t come across anything.
So I guess the traffic would go something like this for users:
Live Events -> Internet -> Company firewall -> VPN -> End user computer
1.2 Mbps x 2500 users = ~3 Gbps usage on your firewall. They should at least see some network increase.
Can a user that experience problem disconnect VPN and see if it is possible to get a better connection to Live Events? Also test if you have the same problem with only a few users, 1-5 users.
The native tools in Teams will not show that much, not the attendee report either. That is why there are third-party tools like providing optimizing and reporting like the eCDN tools I linked to.
As you probably already now VPN is not recommended when working with Teams and other Real Time Communication solutions, I would recommend split tunnelling.
- Thanks. Our networks team have checked as much as they can and we have reached out to Microsoft, unfortunately we don’t seem to be getting much help.
It’s an intermittent issue and dosnt seem to happen with smaller events I was wondering if there is anything else to check rather then just our internal network maybe something with Azure?Of course it could be something in Microsoft systems that causing these problems, but then they would probably get the same reports from other customers and then would know about this error when you reported it to them.
One other advantage with the eCDN tools is that you can run silent tests with some of them, so they can test the performance prior to the event without viewers having to start watching a Live Event on their computer.
I think that your network team at least should see some impact on the network, if not maybe the traffic goes another way?