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Gordon_Berry
Copper Contributor
May 19, 2020

Issue with MAC Teams client

We have a problem with one MAC user who has had issues logging into Teams ever since their MAC lost power sudddenly. Now everytime they log out of teams they try and sign in again they get the attached error. We have tried the standard stuff on uninstalling and re-installing the Teams client but she keeps having the same issue. It also happens if I use another account to try and sign in so not account related. The only way around it seems to be to delete the

~/Library/Application Support/Microsoft/teams folder each time she has the issue as it then enables her to login again but as soon as she logs out the problem repeats itself..any ideas how I could resolve?
Many Thanks!

 

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